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Leap Software Solutions Ltd

Privacy Policy

Last Updated: May 2026

Welcome to the privacy policy for Leap Software Solutions Ltd.

Leap Software Solutions Ltd. respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

Purpose of This Privacy Policy

This privacy policy aims to give you information on how Leap Software Solutions Ltd. collects and processes your personal data through your use of this website, including any data you may provide through this website when you contact us via our contact forms, apply for a job (“Come work with us!”), or sign up for our services.

This website is not intended for children and we do not knowingly collect data relating to children.

Data Controller

Leap Software Solutions Ltd. is the data controller and is responsible for your personal data (collectively referred to as “Leap”, “we”, “us” or “our” in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact Details

  • Full name of legal entity: Leap Software Solutions Ltd.

  • Company Registration Number: NI702620 (Registered in Northern Ireland)

  • Email address: hello@leap-online.com

  • Postal address: 13 – 15 Linenhall Street, Ballymena, Co. Antrim, Northern Ireland, BT43 5AJ

  • Telephone number: +44 (0) 77 0429 5493

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Changes to the Privacy Policy and Your Duty to Inform Us of Changes

We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: Includes first name, last name, username or similar identifier, and job title.

  • Contact Data: Includes billing address, email address, and telephone numbers.

  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Data: Includes information about how you use our website, products, and services.

  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

  • Employment Data: If you apply to work with us, we may collect your CV, employment history, and references.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

  • Direct Interactions: You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

    • Inquire about our software development or AI integration services;

    • Request a consultation or project quote;

    • Submit a contact form on our website;

    • Give us feedback or contact us.

  • Automated Technologies or Interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

  • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties such as analytics providers (like Google Analytics) or business platforms (like Salesforce).

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing software development services).

  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., managing our business relationship, ensuring network security, and improving our website).

  • Compliance with a Legal Obligation: Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for Which We Will Use Your Personal Data

Below is a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so:

  1. To register you as a new customer/client: Relying on Performance of a Contract.

  2. To process and deliver your project (including managing payments/fees): Relying on Performance of a Contract and Legitimate Interests (to recover debts due to us).

  3. To manage our relationship with you (notifying you about changes to our terms or privacy policy): Relying on Performance of a Contract, Legal Obligation, and Legitimate Interests (to keep our records updated).

  4. To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, and support): Relying on Legitimate Interests (for running our business, provision of administration and IT services, network security).

  5. To use data analytics to improve our website, services, marketing, and customer experiences: Relying on Legitimate Interests (to define types of customers for our products and services, to keep our website updated and relevant).

5. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in section 4 above.

  • Internal Third Parties: Members of the Leap Software Solutions Ltd. team who require access to provide technical or customer support.

  • External Third Parties:

    • Service providers acting as processors who provide IT, cloud hosting (such as Amazon Web Services), and system administration services.

    • Customer Relationship Management (CRM) tools (such as Salesforce) to manage business relationships and client onboarding.

    • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers.

    • HM Revenue & Customs, regulators, and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

Some of our external third parties or cloud providers (such as hosting servers or CRM systems) may be based outside the UK, so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.

  • Where we use certain service providers, we may use specific contracts approved for use in the UK (such as the International Data Transfer Agreement or Addendum) which give personal data the same protection it has in the UK.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and the applicable legal requirements.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”).

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data.

  • Object to processing of your personal data where we are relying on a legitimate interest.

  • Request restriction of processing of your personal data.

  • Request the transfer of your personal data to you or to a third party.

  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at hello@leap-online.com.

No Fee Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

Time Limit to Respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

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